1. Introduction
1.1 Winspark Casino reserves the right to modify the terms and conditions at any time without prior notice. These take effect from the moment they are published on this page without retroactive effect in relation to bonuses and promotions. It is the responsibility of the user to read these terms and conditions and refer to them regularly. Any deposit or play on Winspark Casino implies that any user of the platform accepts these terms.
2. Account
2.1 Opening an account is necessary in order to be able to play for real money on Winspark Casino.
2.2 The minimum age required to create an account is 18 years.
2.3 Players residing in countries that are not available in the registration form cannot create an account or play on Winspark Casino.
2.4 The Company allows only one (1) account per player, household, IP address, email address, phone number, or payment method (debit or credit cards). If our security system detects that the same information is used across multiple accounts, this is considered "multi-accounting", which is strictly prohibited and, in such cases, all accounts may be immediately closed by the fraud department.
2.5 If several players wish to play at our casino from a common computer network (dormitories, hostels, etc.) or from the same household, we strongly advise them to contact our support team before creating multiple accounts to avoid unnecessary security procedures.
2.6 To open an account, the player will be asked to complete a registration form and provide the following personal information: a "username", a "password", "Last name", "First name", "email", "phone number", "residential address", "gender", "date of birth" and the "currency". The name registered on the player's account must correspond to the player's legal name and identity.
2.7 It is the player's responsibility to ensure that they are the sole person able to access their account by keeping their login information secure. We recommend our users log out of their account at the end of each gaming session.
2.8 Players are advised to create a strong password containing upper and lower case letters, alphabetic characters, special characters and numbers. The suggested minimum length is eight characters including one uppercase letter, one digit and one symbol.
2.9 The Company reserves the right to prohibit the use of usernames and/or avatars it deems inappropriate, including those of a political, racist, pornographic, insulting, violent nature or those that glorify terrorism, drugs and/or weapons. We also reserve the right to refuse to open an account at any time and for any reason.
2.9.1 Inactive Accounts:
2.9.1.1 An account on which no activity has been recorded for at least 6 months will be considered inactive.
2.9.1.2 We reserve the right to apply an account management fee of INR 500 per month on any inactive credited account. In that case, such fees will be deducted from the active cash balance until the account is active again and/or until the active balance is zero.
2.9.1.3 Once the balance is zero, no further inactivity fees will be applied by the Company.
2.9.1.4 Players can recover the remaining funds on their inactive accounts by logging into their personal area and submitting a withdrawal request.
2.9.1.5 In cases of blocked and/or excluded accounts, players must contact customer support to recover these dormant funds.
3. Verifications
3.1 All accounts must be verified for age verification, fraud prevention, withdrawal processing, promotional restrictions, account closures, etc…
3.2 Any withdrawal request requires prior account verification. The required documents are as follows :
- A valid form of identification (passport, driving licence or national identity card).
- Proof of address dated within the last 3 months in PDF format showing the customer’s full name and address. Considered proof of address are bank statements, payslips, water, gas, electricity bills as well as landline/internet phone bills.
- Any official document issued by the user’s bank showing the IBAN and the BIC/SWIFT code.
If you fail to provide any of these supporting documents, you must inform customer support.
3.3 All Winspark Casino accounts may be subject to a general or specific verification regarding the player’s age, identity, payment methods as well as compliance with our terms of use. If the player does not comply with the required deadlines to verify their account, Winspark Casino reserves the right to temporarily suspend access to the games.
3.4 If you wish to verify your account before any withdrawal request, you must contact our live support. Documents can be sent by email to [email protected] or via the live chat.
3.5 Once you receive an email from our KYC team (Know Your Customer), make sure to upload all requested documents within the specified timeframe following the instructions. Each link allows the upload of only one document.
3.6 The information on the submitted documents must match the information provided by the player when creating their Winspark Casino account. The player agrees to inform customer support of any change in circumstances in order to keep their account up to date and verified by providing supporting documents.
3.7 The player must submit a complete file containing authentic, legible and good quality documents so that processing times can be respected.
3.8 The processing time for account verification is 1 (one) business day once all necessary supporting documents have been received. However, the timeframe may be affected by an extraordinary and unusual situation.
4. Deposits
4.1 The minimum deposit amount is 10 INR and the maximum amount is 1000 INR.
4.2 When making a deposit, the player authorises Winspark Casino to use Electronic Service Providers (ESP) and/or third-party payment providers for the processing of financial transactions, and therefore agrees to be directly bound by the terms and conditions of those partners.
4.3 By choosing a deposit method, the player accepts the terms and any fees that may be applied by a third party, such as their banking institution (currency conversion fees, international transaction fees…)
4.4 Any deposit method used must correspond to the first and last name of the Winspark Casino account holder.
4.5 The list of available payment methods may vary at the company’s discretion and/or according to the player’s geographical region.
4.6 By choosing to gamble with real money on games of chance, the user accepts the possible risk of loss.
4.7 Bets and deposits made on the site may be subject to a refund under certain conditions. (see 15. Refunds)
4.8 Deposits by cheque, cash or bank transfer are not permitted on the site.
5. Withdrawals
5.1 To make a withdrawal, the user’s account must be verified (see 3. Verifications).
5.2 The minimum withdrawal amount is 50 INR, unless explicitly indicated otherwise in the general terms of the specific promotion.
5.3 A deposit must be wagered at least 1 (one) time before part or all of the balance can be withdrawn, in accordance with the standards imposed on us in the fight against money laundering.
5.4 Withdrawal methods are linked to the deposit methods used for previous deposits. If a payment method does not allow proper processing, we reserve the right to choose the payment method for the withdrawal.
5.5 In particular cases, generally to prevent money laundering, we reserve the right to pay the withdrawal by a payment method of our choice even if it is not the one initially requested. Withdrawal requests to non-refundable credit cards will be issued to an e-wallet of choice or by bank transfer. In such cases, all processing fees are borne by the player.
5.6 The maximum withdrawal amount for a player is 2500 INR per 7-day period, until full settlement and unless otherwise stated in the Promotional General Terms, or by exception at our discretion, for example in the case of players with privileged status.
5.7 Withdrawal requests can be cancelled at any time by the player as long as they have not been processed by the finance department.
5.8 If the withdrawal amount is limited (for example in the case of winnings from a free sign-up bonus), any balance exceeding the maximum authorised amount will be cancelled and removed from the account.
5.9 Any withdrawal request voids active bonuses in progress, including unactivated free spins (see Bonus General Terms).
5.10 In the event that one or more deposits are cancelled or refused by the payment provider, we reserve the right to refuse or withhold any bonus amount or associated winnings.
5.11 The processing time for withdrawal requests is 2 (two) business days once all account verification documents have been received, analysed and confirmed and provided no further verification is necessary.
5.12 Any withdrawal request will be subject to verification by our fraud department which reserves the right to cancel all or part of the funds in case of non-compliance with these Terms and Conditions. The player will then be informed by email. (see 14. Account closure and retention of funds).
5.13 It is the player’s responsibility to enquire about taxes and duties applicable to their winnings in their jurisdiction.
6. Bonus and Promotions
6.1 To view the terms and conditions for bonuses please go here.
7. Customer Support
7.1 Customer support is available every day via live chat (from 09:00 to 22:00) or by email.
7.2 The user agrees to use correct and respectful language in their interactions with members of the Winspark Casino team. Any abuse or behaviour deemed inappropriate may lead to suspension or permanent account closure.
8. Anti-Money Laundering and Counter-Terrorism Financing
8.1 We are subject to anti-money laundering and counter-terrorist financing laws and must, in this regard, exercise due diligence on all accounts.
The information provided to us for account verification or other situations set out in our terms and conditions will be processed in accordance with our Privacy Policy and will not be used for other purposes.
8.2 The player hereby acknowledges and agrees that we will use the information provided to fulfil our due diligence obligations, to conduct public searches and to carry out checks to verify the accuracy of the data submitted.
8.3 While we carry out our due diligence measures, the player may be permitted to continue using their account. However, they will not be allowed to make withdrawals from that account until our verification procedures have been completed.
8.4 If we are unable to fulfil our due diligence obligations because we have not received the required information from the player or are unable to verify their identity, no activity may be undertaken from the account and the account will be suspended and/or closed. In such a case, we will return any deposited funds present in the account at the time of suspension and/or closure, unless it is necessary for us to delay or withhold payment of all or part of the player's funds in order to comply with our legal obligations.
8.5 The user agrees to cooperate and to provide any additional information and/or supporting documents necessary for the fulfilment of our obligations. Any communication providing information/documentation should not be considered as a final communication in this respect.
8.6 If we learn or suspect that the information provided by the player is materially false, we will cancel the registration and take any other measures we may be required to take under the law. We will not pay any winnings in such circumstances.
9. Responsible Gambling
9.1 The player may, at their discretion, choose a deposit limit by setting the desired amount and period. Once registered and when the said limit is reached, the player will no longer be able to deposit until their limit is reset. Please note that deposits already made during the period will be taken into account when calculating the limit.
9.2 The player may, at their discretion, choose to limit their ability to access their gaming area for a specified period using the "Account Freeze" option from their cashier. Following this limitation, active funds will be frozen and no transactions may be carried out on the account. The player will be able to access their funds at the end of the defined freeze period.
9.3 All restrictions and exclusions will take effect immediately after confirmation of the settings in the Cashier // Player Account Limit section.
9.4 Any request for account freeze and/or exclusion will be valid only for the brand on which the player made the request (www.winsparkwithdrawal.shop) and does not include other sites that we operate.
9.5 Our staff have no control over cashier options, which means they can only be changed or removed by the player. Any increase or removal of a limit will take effect exactly within 24 hours.
10. Data Protection
10.1 We hereby warrant that we adopt appropriate technical and organisational measures to ensure the security of our systems and the integrity of data transmitted on our website.
10.2 The player acknowledges that their personal data will be processed by the licensee or by any other person, company or business associated in any way or otherwise engaged by the licensee to provide services as set out in these terms and conditions. We will process players' personal data in accordance with this website's Privacy Policy.
Registration of personal data
Winspark Casino guarantees that our players' personal data is always obtained lawfully and processed fairly, in accordance with the rights of the player concerned and our regulatory obligations or recommendations. This allows us to provide our players with a safe and user-friendly browsing experience. This information may be disclosed to law enforcement authorities or to our data processing service providers for review when it is in accordance with our legally binding duties or obligations. Winspark Casino is committed to protecting your privacy and personal information.
Retention of personal data
The personal information we collect is kept securely in accordance with legal requirements for data security and retention. Under applicable laws and regulations in India, Winspark Casino is required to maintain a secure online list of all registered players. In addition, Winspark Casino is required to retain all personal data submitted at registration and all data transmitted during the operation of a player's account for at least five years from the player's last transaction or account closure. Winspark Casino will retain this information for the period required by Indian gaming laws and regulations. For more information, please refer to the Privacy Policy.
Cookies
The Winspark Casino website requires the storage of small pieces of data sent by the web server to the browser, commonly called "Cookies". The use of a cookie is in no way linked to the player's personal information, but is intended to provide an increasingly optimised and personalised gaming experience. Please note that the website www.winsparkwithdrawal.shop cannot be used correctly if cookies are disabled.
Communication
Winspark Casino may communicate informative and/or promotional content to its registered members via newsletters and/or SMS. The user may unsubscribe from newsletters at any time by clicking the "Unsubscribe" button at the bottom of the email or by replying with the word "STOP" to the SMS received.
11. Complaints
11.1 The player may contact our customer support at [email protected] and follow the instructions on the website to submit any complaint and/or malfunction concerning our services (registration form, transactions, bets, winnings...).
11.2 If a bet is not recorded in time by the servers, the casino cannot be held responsible or liable for the outcome of the round. Similarly, any amount wagered cannot be the subject of a refund request.
11.3 Complaints are handled by the support team and referred to management where necessary. All complaints considered reasonable will be dealt with within 24 hours.
11.4 The Company cannot be held liable for any unintended interruption to the operation of the Site due to unforeseen circumstances or reasons beyond its control, including, but not limited to: natural disasters such as earthquakes, floods, fires, tremors, hurricanes, tropical storms; war, insurrection, arson, embargoes, acts of civil or military authorities, or terrorism; fiber optic cuts, strikes, or shortages of transport, infrastructure, fuel, energy, labour or materials; failure of the infrastructure providing telecommunications and information services; hacking(hacking).
12. Applicable Law
12.1 These Terms and Conditions are governed by the laws of India.
12.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or their breach, termination or invalidity, shall be subject to the exclusive jurisdiction of India.
12.3 The regulation of gaming and the platform services are governed by the laws of India.
12.4 You are solely responsible for complying with any applicable law in your country of residence and if you are permitted by the applicable law in your country of residence to gamble, you may open an account with us. We disclaim any liability for breach or contravention of applicable law. Otherwise, we reserve the right to reject your account registration or to disable your account. Furthermore, players declare that they are not residents of the United States and its territories or of India. Winspark Casino also prohibits persons located or residing in certain jurisdictions.
13. Account Closure and Retention of Funds.
13.1 The player may request the closure of their account at any time by contacting customer support via the chat or by sending an email to [email protected]. Any request will be processed within 24 working hours, to the extent possible.
13.2 Winspark Casino reserves the right, at its sole discretion, to permanently disable your account at any time and for any reason. In such case, the player immediately loses all rights to any bonuses and/or other promotional offers that may have been granted to them.
13.3 In the event of an account closure, regardless of the cause, if we detect cheating, irregular play, collusion, fraud / criminal activity, or a breach of these Terms and Conditions, we reserve the right to retain any funds still present in the balance. If it is not possible to pay the full balance at once due to payment limits or for other reasons, the account will remain open until the total amount has been withdrawn by the player.
13.4 Any real money balance on your account at the time of its closure will be credited to a payment method registered on your account and of our choice, unless we withhold those amounts for the reasons previously stated.
13.5 Also, the Casino reserves the right, at its sole discretion, to cancel any winnings and confiscate any balance in any of the following circumstances:
a. If you have more than one active account with Winspark Casino ;
b. If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, money transfers, etc.) ;
c. If you provide incorrect or misleading player registration or profile information ;
d. If you are not of legal age in the province/state/country and/or jurisdiction where you reside ;
e. If you have authorized or permitted (intentionally or not) someone else to access or play on your account ;
f. If you have not played individually for your sole personal entertainment (i.e., you have played professionally, with the intention of exploiting our bonuses or in concert with one or more other players as part of a club, group, etc.) ;
g. If you have requested a chargeback for any deposit made with your credit card or any other payment method associated with your account or have threatened to do so ;
h. If you are found guilty of collusion, cheating, criminal activities such as money laundering or fraudulent activities ;
i. If it is established that you have employed or used a system (including but not limited to machines, computers, software, algorithms or other automated systems “bots”) specifically designed to defeat Winspark Casino, increase your chances of winning or that you have adopted irregular betting or staking patterns and/or strategies. Thus, any use of automated programs or devices as well as any game manipulation such as using the Martingale practice, the Paroli Betting System or Bonus Hunt (non-exhaustive list) are not permitted ;
j. If you have used the site, or your account, in a malicious manner.
k. If you exploit an anomaly to your advantage regarding any of the elements listed below but not limited to the system, balances, bonuses, free spins… Related winnings may also be frozen and/or partially or fully confiscated.
l. If we learn that you have played at another online casino under any of the aforementioned circumstances.
14. Refunds
14.1 Refunds are in addition to a customer's rights as a consumer under applicable consumer protection laws and regulations.
14.2 All amounts deposited by players are held in the player account. Player funds are kept in bank accounts separate from corporate accounts.
14.3 After filing a dispute regarding a deposit-related issue, the player may request a refund.
14.4 To request a refund, the player must contact customer service, clearly describe the issue and specify the amount of the refund requested.
14.5 This request will be forwarded to the competent department, depending on the nature of the request.
14.6 The refund request may be reviewed at any time, depending on the nature of the request.
14.7 The refund request will be subject to a diligent investigation and, if necessary, information will be obtained from the player's account, game providers, PSPs, etc., until an accurate and satisfactory conclusion can be reached.
14.8 If a refund is agreed, the refunded amount will accurately reflect what is owed to the player and will be proportionate to the player's existing balance and winnings.
14.9 We reserve the right to withhold any refund until the identity of the account holder has been established to our satisfaction.
14.10 Wherever possible, refunds will be made via the same method used for deposits. In the case where the payment method used for the deposit does not support withdrawals, the refund will be processed only by bank transfer. In exceptional circumstances, where the payment method used for the deposit supports withdrawals and we cannot send a transfer due to restricted regions, the refund may be made to a cryptocurrency wallet.
14.11 The refund will be made in full, where possible, and not staggered over a period of time.
14.12 In the event that the request is not approved, the player will be informed of the reasons why their request was denied.
14.13 If the player is still not satisfied, they must send an email to customer support and a manager will contact them directly to resolve the situation.
14.14 If the situation still cannot be resolved, the player should refer to our complaints procedure policy. (see 11. Complaints)
14.15 Where possible, the time period between a refund request and the resolution, whether approving or denying the refund, will not exceed 72 hours from receipt of the request.
